Frequently Asked Questions

How do I place an order?

Choose your favourite Joan Alvi design, select the correct size using our size chart, and tap “Add to Cart.” Proceed to checkout, enter your delivery details, select an available payment method and complete your order.

How will I know that my order has been confirmed?

After a successful purchase, you will receive an order confirmation by email, SMS or WhatsApp using the contact details provided during checkout. Please check your spam or promotions folder if you do not see the email.

Can I change my size, colour or delivery address after ordering?

Contact us immediately at joanalviofficial@gmail.com with your order number and the required change. We will try to assist before dispatch, but changes cannot be guaranteed once the order has been processed or shipped.

Can I cancel my order?

A cancellation request can be made before the order is dispatched. Once an order has been shipped, it cannot normally be cancelled. Contact us immediately at joanalviofficial@gmail.com with your order number.

Can I add another product after placing my order?

Products cannot be added to an order after checkout. Please place a separate order for any additional products.

What payment methods do you accept?

The payment methods currently available for your location will be displayed securely during checkout.

Is it safe to make payments on the Joan Alvi website?

Yes. Payments are processed through secure payment providers. Joan Alvi does not directly store your complete card, UPI or banking information.

My payment was deducted, but my order was not confirmed. What should I do?

Please do not make repeated payments immediately. Check your email and order confirmation first. If no order was created, contact joanalviofficial@gmail.com with your name, payment reference and a screenshot of the transaction. Failed payments are generally reversed by the bank or payment provider according to their processing timelines.

Are there any hidden charges?

No. The complete amount payable, including any applicable shipping charge, will be displayed before you confirm your order.

Where does Joan Alvi deliver?

We currently deliver to serviceable postal codes across India. Delivery availability is confirmed using the postal code entered during checkout.

Are shipping charges applicable?

Any applicable shipping charge will be clearly displayed at checkout before payment. There will be no undisclosed shipping charge after the order is placed.

How long will delivery take?

Delivery time depends on your location and courier serviceability. You will receive tracking information after your order has been dispatched. Delays may occasionally occur because of public holidays, weather, courier disruptions or other circumstances outside our control.

How can I track my order?

Once your order is dispatched, a tracking link will be sent to your registered email, mobile number or WhatsApp. Tracking may take a few hours to update after dispatch.

What should I do if the package appears damaged or tampered with?

Please avoid accepting a visibly opened or heavily damaged parcel wherever possible. If you receive it, take clear photographs of the outer packaging and product and contact us within 48 hours at joanalviofficial@gmail.com.

How do I choose the correct size?

Joan Alvi T-shirts are designed with an oversized fit. Please check the size chart available on the product page before ordering.

For reference:

Female model: 5 ft 6 in, wearing size M

Male model: 6 ft, wearing size L

Will the product colour look exactly the same as it does on my screen?

We make every effort to display colours accurately. However, minor variations may occur because of screen settings, lighting during photography and normal production differences.

How should I wash my Joan Alvi T-shirt?

Wash inside out with similar colours using cold or mild-temperature water. Use a gentle cycle, avoid bleach, do not iron directly over the print and refer to the care instruction card delivered along with the product.

What is Joan Alvi’s return policy?

  • A return request must normally be submitted within 7 days of delivery. The product must be unworn, unwashed and unused, with its original tags and packaging intact.
  • Products showing signs of wear, washing, stains, odour, damage caused after delivery or missing tags may not pass our quality check.
  • This does not affect remedies available for products that are defective, incorrect or materially different from what was ordered.

How do I request a return or exchange?

Email joanalviofficial@gmail.com within 7 days of delivery. Include:

- Your order number

- The item you wish to return or exchange

- The reason for the request

- Clear photographs if the product is damaged, defective or incorrect

Please do not send the product back before receiving return instructions from our team.

Can I exchange my T-shirt for another size?

Yes, an eligible product may be exchanged for another available size. Size exchanges are subject to stock availability and successful quality inspection of the returned product.

Who pays the return shipping charge?

  • If Joan Alvi sent an incorrect, damaged or defective product, we will cover the applicable return and replacement shipping charges.
  • For a customer-requested size exchange or change-of-mind return, return or reverse-pickup charges Rs. 75/- will be deducted or payable by the customer. The applicable amount will be communicated before the return is approved.

How many exchanges can I request?

Only one customer-requested size exchange is permitted per item. This limitation does not apply when Joan Alvi sends an incorrect or defective replacement.

What happens if the size I need is unavailable?

If the requested replacement size is unavailable after your return is approved, we will offer an available alternative or eligible store credit. For an incorrect or defective product, you may also contact us to discuss the applicable replacement or refund option.

How will I receive my refund?

  • For an eligible change-of-mind return, the approved product value will be issued as Joan Alvi store credit after the returned product passes inspection.
  • Where an incorrect, damaged or defective product cannot be replaced, an eligible refund may be processed to the original payment method.
  • Original shipping, COD and convenience charges, where applicable, are not refundable unless the return resulted from an error by Joan Alvi.

How long does a refund take?

After we receive and inspect the returned product, an approved refund or store credit will be initiated within seven working days. Additional time taken by a bank or payment provider to reflect an original-payment refund is outside Joan Alvi’s control.

What if I receive an incorrect, damaged or defective product?

Contact us within 48 hours of delivery at joanalviofficial@gmail.com with your order number and clear photographs. Once verified, we will arrange an appropriate replacement or refund without charging you for our error.

Will sold-out designs or sizes be restocked?

Some designs may be restocked depending on demand and availability. Follow Joan Alvi on Instagram or subscribe to our updates for restock announcements.

Do you accept bulk or customised orders?

For bulk-order or collaboration enquiries, contact us at joanalviofficial@gmail.com with the required quantity, design requirements and expected timeline.

How can I contact Joan Alvi?

For order or product assistance, email us at joanalviofficial@gmail.com. Please include your order number when contacting us about an existing purchase.

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